1+ months

Associate Client Service Representative - 179765

Hedgesville, WV 25427
Apply Now
Apply on the Company Site
  • Job Code

Role Objectives
Demonstrate an understanding and commitment to the delivery of World Class Service in providing GlobalView application services and solutions to our clients.


  • Adhere to GlobalView configuration standards and conventions.
  • Adhere to ADP procedures and policies.
  • Provide 2nd and 3rd level post-live issue resolution within Service Level Agreement timeframes -- specifically investigation, solution identification, recommendation, configuration, unit testing and solution documentation.
  • Prepare functional specifications and change control requests.
  • Ensure that customer needs not effectively addressed within the current offering, are communicated to GlobalView Product Manager.
  • Assess Support Pack configuration, as requirements directed. Subsequent configuration and testing activities arising out of support pack application.
  • Identify, co-ordinate and test SAP Note application as an Advanced Correction, as required.
  • Liase with Account Management.
  • Conduct lifecycle of mini project solutions.
  • Provide consulting services to client base, as required.
  • Provide relevant knowledge sharing opportunities for associates within Technical Services and Operations.
  • Ensure up to date knowledge of the ADP GlobalView SAP application and associated services is maintained.
  • After hours support as agreed with Applications Support Manager.
  • Undertake other projects are directed.

Technical Skills

  • Strong SAP HR applications experience including --
  • Organisational Management
  • Learning Solutions
  • Enterprise Compensation Management
  • Employee Performance Management
  • Talent Management
  • Management of Global Employees
  • Personnel Cost Planning
  • Excellent understanding of all HR Module integration points 
  • Strong experience of HR ESS/MSS Portal applications
  • Strong understanding of best business practice for HR
  • Experience in Microsoft applications such as word, excel and e-mail

We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE Magazine, and recognized by DiversityInc as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Posted: 2019-07-16 Expires: 2019-09-28

Featured Job

Featured Employer

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Associate Client Service Representative - 179765

Hedgesville, WV 25427

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast