4 days old

ACD/IVR Technician

Washington, DC 20004
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Business Group Highlights

Civilian, State and Local

Perspectas Civilian, State and Local segment partners with the U.S. Federal Civilian State and Local governments to provide infrastructure services, business solutions, and digital transformation services that help them achieve policy objectives and integrate citizen-centric services.

Responsibilities

Every day at Perspecta, we enable hundreds of thousands of people to take on our nations most important work. Were a company founded on a diverse set of capabilities and skills, bound together by a single promise: we never stop solving our nations most complex challenges. Our team of engineers, analysts, developers, investigators, integrators and architects work tirelessly to create innovative solutions. We continually push ourselvesto respond, to adapt, to go further. To look ahead to the changing landscape and develop new and innovative ways to serve our customers.

Perspecta has immediate openings in our US Public Sector group for ACD/IVR Technician(s).

Purpose:

Owns and manages the ACD/IVR Technologies and Interaction/Integration with Cloud Voice/Data Providers.

Job Duties/Responsibilties

  • Plans, evaluates, and/or coordinates the installation of local and/or remote data and voice communications equipment such as terminals, modems, video conferencing units, concentrators, minicomputers, central processing units, facsimiles, and pagers.
  • Designs entire networks or portions of networks that include selection of hardware and software packages. Oversees voice network reconfiguration and billing reconciliations.
  • Experience interacting and migrating to Cloud Voice/Data solutions such as InContact, Five9, Genesys, etc.
  • Ensures that all software including network control programs satisfy the communications needs covering both the hardware and software installed. Company expert in the development of standards for carrier service and equipment.
  • Ensures that appropriate network documentation exists, including operational instructions.
  • Provides regulatory monitoring and voice network analysis regarding short to long range planning for in-house systems.
  • Responsible for resolving daily voice and data network issues in response to IT Operations Center alerts and escalations.
  • Involves working with Security Team, Project Managers and other staff in order to resolve a multitude of voice and data network performance and monitoring issues.
  • Responsible for Voice/Data network/hardware/software maintenance and updates.

Qualifications

  • Requires 2 to 5 years with BS/BA or 0 to 2 years with MS/MA/MBA or 8 to 10 years with no degree.
  • Requires a SECRECT Government Security Clearance

Additional Qualifications

  • Experience maintaining Cisco or Avaya/Nortel Contact Center Enterprise system applications and related ACD/IVR hardware.
  • Experience maintaining an enterprise size VoIP technology architecture and design.
  • Experience maintaining large Private Branch Exchange (PBX) telephone systems related hardware.
  • Experience maintaining the integration between Cisco or Avaya/Nortel Communications Manager and Unity Voice mail system.
  • Experience maintaining a large network dial-plan, calling search spaces, and device pools configurations related hardware in a large enterprise network.

About Perspecta

What matters to our nation, is what matters to us. At Perspecta, everything we do, from conducting innovative research to cultivating strong relationships, supports one imperative: ensuring that your work succeeds. Our company was formed to bring a broad array of capabilities to all parts of the public sectorfrom investigative services and IT strategy to systems work and next-generation engineering.

Our promise is simple: never stop solving our nations most complex challenges. And with a workforce of approximately 14,000, more than 48 percent of which is cleared, we have been trusted to just that, as a partner of choice across the entire sector.

Perspecta is an AA/EEO Employer - Minorities/Women/Veterans/Disabled and other protected categories.

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As a government contractor, Perspecta abides by the following provision
PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Industry

  • Information Technology
Posted: 2020-02-23 Expires: 2020-03-24

With offerings in mission services, digital transformation and enterprise operations, our team of 14,000 engineers, analysts, investigators and architects work tirelessly to create innovative solutions. We have the expertise and experience not only to devise solutions, but to execute on them successfully.

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ACD/IVR Technician

Perspecta
Washington, DC 20004

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